Privacy Policy

Privacy Policy

At Swaven Home Services, your privacy is of utmost importance to us. This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to protect your data.

1. Information We Collect

We collect various types of information to provide and improve our services:

1.1 Personal Information

• Name, email address, phone number, and physical address when you book our services.
• Payment details (e.g., credit card or banking information), processed securely through third-party providers.

1.2 Non-Personal Information

• Information about your device, such as IP address, browser type, and operating system.
• Data on your interactions with our website or app, such as browsing behavior and service preferences.

1.3 Cookies and Tracking

• We use cookies and similar technologies to enhance your browsing experience and analyze site traffic.
• You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

The information we collect is used to:

• Provide, manage, and improve our services.
• Process bookings, payments, and service requests.
• Communicate with you about service updates, promotions, or support.
• Enhance user experience through data analytics and feedback.
• Comply with legal obligations and protect against fraudulent activities.

3. Sharing and Disclosure of Information

Swaven Home Services respects your privacy and does not sell or share your personal information with third parties, except in the following cases:

• Service Providers and Contractors: To assist in delivering our services.
• Legal Compliance: To comply with legal requirements, such as subpoenas or court orders.
• Business Transfers: In cases of mergers, acquisitions, or sales where your information may be part of the transferred assets.

4. Data Security

We implement industry-standard security measures to protect your data, including:

• Secure servers and encrypted data transmissions.
• Restricted access to personal information to authorized personnel only.
• Regular monitoring and updates to our security protocols.

While we strive to protect your data, no system is entirely secure. We recommend safeguarding your passwords and avoiding sharing sensitive information over unsecured networks.

5. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request corrections to any inaccurate or incomplete data.
• Deletion: Request the deletion of your personal data, subject to legal obligations.
• Opt-Out: Opt-out of receiving promotional emails or marketing communications.

To exercise your rights, please contact us at:

• Email: help@swavenservify.com
• Phone: 8928314836

6. Data Retention

We retain your personal information only for as long as necessary to:

• Fulfill the purposes outlined in this policy.
• Comply with legal, accounting, or reporting obligations.

Once your data is no longer required, it will be securely deleted or anonymized.

7. Third-Party Links

Our website or app may contain links to third-party websites or services. Swaven Home Services is not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory compliance. Updated versions will be posted on our website with the revised “Effective Date.”

9. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact us:

• Email: help@swavenservify.com
• Phone: 8928314836
• Office Address: Second Floor, Bind Tower, Near Shyam Mandir, Farenda Road, Gandhi Nagar, Maharajganj, Uttar Pradesh 273303

We are committed to addressing your concerns promptly and transparently.